Impacted by the AT&T outage? They’ll reimburse you

AT&T recently faced a significant outage that affected thousands of its customers. Here’s what we know about the situation:

• Outage Details:
  • The outage began around 3:30 a.m. ET and reached a peak of approximately 73,000 reported incidents according to Downdetector.
  • By noon ET on Thursday, AT&T had more than 58,000 outages across various locations, including Houston, Atlanta, and Chicago.
  • Cricket Wireless, which is owned by AT&T, also experienced outages.
  • Fortunately, by late morning, AT&T managed to restore 75% of its network¹.
  • Some iPhone users observed SOS messages in their status bar, indicating connectivity issues with AT&T’s network. However, emergency calls were still possible through other carrier networks².
• Customer Compensation:
  • In response to the outage, AT&T is offering a $5 credit per account to customers who were potentially affected. This credit is intended to cover the average cost of a full day of service²³.

Impacted by the AT&T outage?

While the outage caused frustration for many, it’s commendable that AT&T is taking steps to address the situation and compensate affected customers. Let’s hope for smoother network experiences moving forward!

VrRep.com